Shipping & Returns

Shipping

Every Zaffira order is packed by hand in Zürich and shipped tracked with Swiss Post.

Switzerland

1–3 business days · €4.99 · Free on orders over €59

Europe

3–7 business days · €4.99 · Free on orders over €59

Outside Europe

7–12 business days · Free on orders over €59. Below €59, the shipping cost is shown at checkout.

We ship to selected countries outside Europe, including Japan, the United Arab Emirates and Hong Kong. We don't ship to the United States. If your country isn't available at checkout, write to us at info@zaffirasaffron.com.

Orders outside Switzerland ship internationally, so import VAT, customs duties and a carrier handling fee may be charged on delivery by the carrier or customs authority. These charges are set by the destination country and are not included in your order total. Details in our shipping policy.

Returns

Unopened products can be returned within 30 days of delivery, as can orders with the wrong item. Write to us with your order number and photos.

Opened capsules can't be returned for hygiene reasons, but our 30-day satisfaction promise still applies: if you're not happy with the quality, contact us within 30 days of delivery with photos of the threads and the infusion, and we'll offer a replacement or refund.

If your order arrives damaged, please tell us within 48 hours of delivery. Approved refunds go back to your original payment method within 5–10 business days. Full details in our refund policy.

Contact

info@zaffirasaffron.com — we reply within 24 hours on business days.